Covid-19 Customer Information
The health and safety of our staff and customers remains our number one priority. Therefore, we have strict measures in place, in line with government guidelines to keep both our customers and workforce safe.
Due to these new measures and reduced staffing, availability, lead times and our full range of services may be affected. All work will be assessed over the telephone before a visit is arranged.
Please read our Pre-Visit Checklist by clicking here;
Our Covid-19 Risk Assessment for working/visiting customers homes can be viewed here
We are taking precautions to ensure we minimise risk to our workforce and to all customers, and we will continue to ensure we do everything we can to stay safe and reduce the risks.
These measures include;
• Carrying disinfectant/cleaning wipes & spray with us
• Using gloves/hand sanitiser
• Keeping a strict distance
• Wearing masks/visors
• Taking card payments only by phone to the office or bank transfers
• A strict booking in process and Covid-19 policy
• Working externally as much as we can
• Washing or sanitising our hands thoroughly before, after and during visit.
IMPORTANT
Please note, if you are suffering symptoms of COVID 19 or are self isolating due to being in contact with a person who has symptoms of COVID 19, to protect both our workforce and all customers we will not be able to attend your property. We apologize for any inconvenience this may cause, and would be more than happy to attend after you have isolated for the 14 day period and symptom free.
We review the situation on a regular basis, and the situation and procedures are subject to change.
If you have any questions or wish to discuss this further, please contact us on 02476272553.
We apologise for the inconvenience caused to our customers following the recent disruptions.
Customer Pre-Visit Check List
We won't be able to send an engineer to your house on the arranged day if you or anyone in your household:
• Has any of the Covid-19 symptoms (persistent cough, high temp, loss of taste or smell) or has been in close contact with someone who has or had a positive test result within last 14 days.
• Is self-isolating or has been recently diagnosed with Covid-19.
• Has received a government letter anyone in the household to practice shielding.
• Has any other people visiting or working at the property at the time of planned visit. (we request the minimum possible number of occupants to be at the property)
We require our Customers to:
• Make sure there's a clear pathway for the engineer to access to all possible required areas and rooms to carry out the required works. (to avoid the engineer opening internal doors, touching or moving objects etc.)
• All surfaces are cleaned before the visit.
• Leave all windows and doors open during the visit, if and where possible (especially in areas will be working).
• During the visit, customers must constantly maintain social distancing and to go into another room or outside while we are working, if customer is on site. (customers are encouraged to wear a face covering if they have one)
• Engineers may wear Personal Protective Equipment to keep both them and you safe. This is only as a precaution and nothing to be alarmed about.
• We will limit the amount of time you need to be inside the home as much as possible and avoid entry if possible where work can be completed outside alone.
• where necessary/possible, we will talk you through any remaining steps from outside the home or on the telephone or arrange office to call.
• If at any point the engineer the site is not safe or our policies are not being followed, leave immediately.
We require all our customers to confirm they are happy to agree to the above measures before we can visit and update us if their situation changes.
